Domestic Returns and Exchanges
Please note that all purchases made between November 15th and December 23rd, will have an extended return period. The last day to return these items for refund to original payment method will be January 13th, 2017. Returns received after January 13 will receive store credit. Exchanges welcome up until February 15th.
Return Instructions for Domestic orders
Send back your returned items to the address below, please enclose a note with the reason for the return, your order number, and the items you wish to return. Items must be returned in the original packaging with all tags still attached. We will only accept returned items that are unworn/un-damaged. Please be sure all items being sent back to TRENDYGOLF are new, unworn and with tags attached in original packaging. Failure to do so will result in a non-negotiable 15% restocking fee.
Returns - Store Credit
Any ordered returned after 21 business days will be granted a store credit up to 90 days after purchase. Returns received after 90 days will not be honored and the goods will be donated to charity.
Exchange Instructions for Domestic Orders
Please send your item back with a note advising what you would like to exchange the returning item for. Once this is received then we shall exchange and send the replacement item out to you accordingly.
Please be sure all items being sent back to TRENDYGOLF are new, unworn and with tags attached in original packaging. Failure to do so will result in a non-negotiable 15% restocking fee.TRENDYGOLF USA
308 Palm Avenue
Monday - Friday 9am - 6pm PST
Email: [email protected]
How do I return or exchange an item?
To send an order back to us for either an exchange or refund you can use any desired method courier such as the U.S. Postal Service, FedEx, UPS etc. Please send the item back to our returns department undamaged/unworn in the original packaging with all tags still attached, if an item is not returned in the same condition as it is received, i.e. damaged/worn, without the original packaging or tags etc, then a refund or an exchange maybe refused.
Do I have to pay to return an item?
You will need to pay for the return of an item, unless you order value is over $150 and shipped within the U.S, then we will send you a free returns label in your parcel. if the item is returned for an exchange then we will cover the cost to have the replacement delivered back out to you.
Will I be refunded for the full value of the item returned?
Provided items are returned to the specification of how to return an item, i.e unworn/undamaged, then a full refund will be credited to the account used for purchase. Items need to be be returned within 21 business days of purchase for a refund of a full credit to the original payment method, and within 90 days for a store credit to your TRENDYGOLF account.
How long do I have to return an unwanted item?
You have up to 21 days after the delivery of your purchase to return the item for either an exchange or refund.
What happens if I want to exchange an item for a more/less expensive item?
If you are exchanging an item for a more expensive item then you can either call for us to take further payment or advise us to rebill your previous account for the difference within the returned parcel. If the item is exchanged for a less expensive item then we will refund the difference back to the original account accordingly.
Have any unanswered questions? Get in touch, we would love to hear from you.