Returns

Domestic Returns and Exchanges

Holiday Exception

Please note that all purchases made between November 15th and December 23rd, will have an extended return period. The last day to return these items for refund to original payment method will be January 13th, 2017. Returns received after January 13 will receive store credit. Exchanges welcome up until February 15th.

Return Instructions for Domestic orders

Send back your returned items to the address below, please enclose a note with the reason for the return, your order number, and the items you wish to return. Items must be returned in the original packaging with all tags still attached. We will only accept returned items that are unworn/un-damaged. Please be sure all items being sent back to TRENDYGOLF are new, unworn and with tags attached in original packaging. Failure to do so will result in a non-negotiable 15% restocking fee.

Returns - Store Credit

Any ordered returned after 21 business days will be granted a store credit up to 90 days after purchase. Returns received after 90 days will not be honored and the goods will be donated to charity.

Exchange Instructions for Domestic Orders

Please send your item back with a note advising what you would like to exchange the returning item for. Once this is received then we shall exchange and send the replacement item out to you accordingly.

Please be sure all items being sent back to TRENDYGOLF are new, unworn and with tags attached in original packaging. Failure to do so will result in a non-negotiable 15% restocking fee.

TRENDYGOLF USA
Returns Department
308 Palm Avenue
Santa Barbara
CA, 93101
United States

Telephone: 805-962-1886
Monday - Friday 9am - 6pm PST

Email: hello@trendygolf.com

International Returns and Exchanges

Return Instructions for International Orders

For orders needing to be returned or exchanged and originating outside the United States, it is the customer’s financial responsibility to ship back the unwanted items. Items should be marked “Returns of no commercial value” for entry to the USA. Returns will not be accepted by TRENDYGOLF if shipped COD (cash on delivery). It is recommended that packages are shipped insured and with signature required as the package is the responsibility of the customer until it reaches the returns department.

Please be sure all items being sent back to TRENDYGOLF are new, unworn and with tags attached in original packaging. Failure to do so will result in a non-negotiable 15% restocking fee.

Credit will not be issued on any shipping or duty fees incurred for either the outgoing shipment or incoming shipment. This is the financial responsibility of the customer.

Exchange Instructions for International Orders

Please contact TRENDYGOLF Customer Service in advance to make sure we have your new item in stock, alternatively you can place the order to guarantee the item but we will not reserve any orders.

For exchanges originating outside the United States, it is the customer’s financial responsibility to ship back the unwanted items. Items should be marked “Returns of no commercial value” for entry to the USA. Returns will not be accepted by TRENDYGOLF if shipped COD (cash on delivery). It is recommended that packages are shipped insured and with signature required as the package is the responsibility of the customer until it reaches the returns department.

Please be sure all items being sent back to TRENDYGOLF are new, unworn and with tags attached in original packaging. Failure to do so will result in a non-negotiable 15% restocking fee.

Upon receipt of the returning item, the replacement will be shipped out at a pro-rated shipping fee, which is the financial responsibility of the customer.

Returns FAQs

How do I return or exchange an item?

To send an order back to us for either an exchange or refund you can use any desired method courier such as the U.S. Postal Service, FedEx, UPS etc. Please send the item back to our returns department undamaged/unworn in the original packaging with all tags still attached, if an item is not returned in the same condition as it is received, i.e. damaged/worn, without the original packaging or tags etc, then a refund or an exchange maybe refused.

Do I have to pay to return an item?

You will need to pay for the return of an item, unless you order value is over $150 and shipped within the U.S, then we will send you a free returns label in your parcel. if the item is returned for an exchange then we will cover the cost to have the replacement delivered back out to you.

Will I be refunded for the full value of the item returned?

Provided items are returned to the specification of how to return an item, i.e unworn/undamaged, then a full refund will be credited to the account used for purchase. Items need to be be returned within 21 business days of purchase for a refund of a full credit to the original payment method, and within 90 days for a store credit to your TRENDYGOLF account.

How long do I have to return an unwanted item?

You have up to 21 days after the delivery of your purchase to return the item for either an exchange or refund.

What happens if I want to exchange an item for a more/less expensive item?

If you are exchanging an item for a more expensive item then you can either call for us to take further payment or advise us to rebill your previous account for the difference within the returned parcel. If the item is exchanged for a less expensive item then we will refund the difference back to the original account accordingly.

Have any unanswered questions? Get in touch, we would love to hear from you.